Net Promoter Score Benchmarks to Help You Understand Customer Loyalty
Brands use the Net Promoter Score to benchmark customer satisfaction and loyalty. But what does Net Promoter Score actually mean?
Report: Net Promoter Score Benchmark Study, 2014
We published a Temkin Group report, Net Promoter Score Benchmark Study, 2014. This is the third year of this study that includes Net Promoter® Scores (NPS®) on 283 companies across 20 industries ba…
Customer service net promoter score training activity
This is an excellent activity that will help you explain what NPS (Net promoter score) is in a fun way and shows participants how to calculate NPS and gives them a chance to rate each other.
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 Question
The Net Promoter Score (NPS) is a simple but powerful tool to measure client satisfaction with one single question, an indication of the growth potential of yo…