7 Social Media Customer Service Rules You Should Stick to
Social media has become a key platform for customer service. Here are some tips on how to boost your brand's social customer service game.
8 Tips on How to Deal with Negativity on Social Media
If you're managing social media for a brand, you're going to have to deal with negativity at some point. Here are some tips to help lessen the impact.
The 7 Different Types of Social Media Managers: Which One Are You? [Infographic]
Which type of social media manager are you? The SEO-Minded? The Advertiser? Maybe The Social Butterfly?
Building the Perfect Beast: Social Media Monitoring with Brandwatch
When it comes to implementing social media monitoring solutions for Fortune 500 brands - businesses with thousands of physical locations and often in regulated industries - the stakes are high and solutions can be costly. In this post, Troy Janisch looks at Brandwatch and it's capacity to meet such demand.
The 10 Most Important Questions for Community Managers to Ask [Infographic]
For community managers, knowing the right questions to ask is the key to success. Why? If you can crack the code on what community members want and need from each other - and from the organization - then your content and conversations are much more likely to drive engagement.
How Social Media Impacts Communication at Work [INFOGRAPHIC]
Workplace technology is important to internal collaboration. According to an article by Jessica Miller-Merrel, social media has
10 Free (and Nearly Free) Ways to Spur Business Growth
Beyond the sweat equity and brain power that goes into turning an idea into a startup, there is the challenge of determining the best way to grow your business. Along the way, I've learned that there are ten steps for business growth that are easier to achieve, thanks to some free, or low-cost, tools now available