How Your SaaS Company Should Be Thinking About Customer Success
As your software-as-a-service company earns more customers, you have to build a customer success team to support them. Learn how to scale SaaS customer success based on lessons from HubSpot.
[Infographic] Customer Success vs. Customer Support
Two terms often used in similar contexts, but the roles they define could not be any more different. Check out this handy infographic to see the major differences the two disciplines encompass.
How to Manage & Increase Customer Retention
How to Manage & Increase Customer Retention. Customer retention strengthens your business in the marketplace by providing you a following of loyal customers that stick with you. Change how you approach customers because studies say that you can avoid customers leaving you just by listening to what they have to say regarding the product/service, you are offering. #cleverism #sales #manage&increasecustomerretention
The Customer Success Maturity Model in 4 Phases
A customer success maturity model can help you find out how developed your current customer success function is and identify which capabilities still need to be established.
Customer Success Metrics
Tracking the proper metrics is essential in understanding how your business is performing. Having proper data, reports and a recurring cadence for analyzing these reports is necessary if you want to..
12 Key Skills And Traits Every Customer Success Manager Should Have
What’s the profile for the ideal Customer Success Manager?It's the $64,000 Question and one I get asked frequently when talk turns to recruiting and placing CSMs. My answer? It depends. Yeah, I kno...
News and Analysis of the Life and Health Insurance Industry | ThinkAdvisor
Eighty-four percent of millennials say they're passionate about creating financial security so why don't more of them have insurance?