A customer is 4x more likely to buy from a competitor if the problem is service related vs. price or product related. #customerservice www.nanorep.com
A Visual Introduction to Customer Lifetime Value [Infographic]
It's fine to play favorites with your customers. Just make sure it's based on CLV.
Customer Service Statistics Infographic - Infographics Showcase
What makes good customer service? An interesting topic for an infographic to tackle, if I do say so myself. This …
Microsoft - Official Home Page
There is a high price to pay for poor customer service. As this infographic shows, for U.S. enterprises, the cost reaches into the billions annually…