Great customer service starts... in bed? - Zendesk
If your first conscious thought in the morning is, Wheres my phone?—youre not alone. Mobile phone and tablet usage is on the rise
The Cost of Unhappy Customers (Infographic)
Eight out of 10 consumers won't buy products from a company with negative reviews. Do you know how much angry customers are costing your business?
25 habilidades para un buen servicio al cliente #infografia #infographic #marketing - TICs y Formación
5 / 5 ( 1 voto ) Hola: Una infografía sobre 25 habilidades para un buen servicio al cliente. Un saludo
96% of unhappy customers won’t complain to you, but will tell 15 friends [infographic] - Andy Beal
One of the best ways to ensure you protect your online reputation is to ensure you offer fantastic customer service. If you don’t, an unhappy customer will tell their friends and followers, and may not ever tell you! (Via Groovv) Share the post "96% of unhappy customers won’t complain to you, but will tellRead More
Marketing Forward Blog -
Businesses must actually know what customers want. It’s a big endeavor, but worth the outcome of creating true brand advocates. Here are a few insights to get you started or keep you on the right path.
2017 Customer Experience Trends (Video and Infographic) - Experience Matters
We recently published our annual listing of CX trends. In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a .png file, or click here to download it as a .pdf.
Why investing in customer experience is so important
Coming up with the best or cheapest product is no longer good enough for global success. Apple, among other companies, has shown that products offering the best user experience are the ones that succeed today. This is an area where real investment is necessary.
The State of Omnichannel Shopping – Statistics and Trends
With customers continuing to get more comfortable with omnichannel shopping, Omnichannel shopping has become one of the key driving factor of future in-store and online shopping experience. Companies with omnichannel customer engagement strategies retain on average 89% of their customers...
15 Customer Experience Factoids From 2015 (Infographic)
Every year, Temkin Group publishes a lot of leading-edge customer experience research. In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from acr…
The 10 Best Customer Service Infographics for 2012 | Fonolo
Take a look at the 10 best infographics dealing with customer service that have ever been created.