CenturyLink BrandVoice: How The Internet Of Things Will Rule Your Workday In 2020 [Infographic]
By the end of this decade, the world will be a more deeply and intimately connected place, with an estimated 7.3 billion smartphones, tablets and PCs, according to Gartner. And the Internet of Things will expand at an even more rapid rate--to 26 billion connected devices around the globe by [...]
Everything You Need To Know About The Internet Of Things
A few months ago I wrote a post called, A Simple Explanation Of The Internet Of Things where I tried to provide some clarity around what this new connected world means for all of us. In the article I mentioned some of the driving forces behind this. "Broadband Internet is become more [...]
Omnichannel Loyalty: The New Customer Connection [Infographic]
Customer Relationships - With omnichannel loyalty, companies engage customers with personalized messages at each touchpoint across various channels; businesses also offer rewards for customers' loyalty, which often results in lifelong brand loyalty.
Start A Fire
Successfully competing in today’s challenging cross-channel retail reality demands a differentiated shopping experience, and top trends are emerging that will shape service delivery and business models in the near-term future.
73% of Consumers Wooed By Superior Customer Experience
Want to make your customers more loyal? Provide a superior customer experience. According to research by Monetate, 73% of consumers would buy again from a retailer if they had a superior customer expe
32% will share customer service experiences via social media and blogs
Almost a third (32 per cent) are sharing their customer service experiences – both good and bad – online through social media and blogs, new research has found.