Customer Support

Collection by CSM Practice

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Best practices for a proactive scalable customer support

CSM Practice
Examine the more proactive role that support teams are playing and then introduce the concept of the portfolio success manager. Customer Support, Management, Success, Concept, Trends, Fictional Characters, Scale, Traditional, Blog

Customer Support 2.0 and the Rise of the Portfolio Success Manager

We will discuss the trends in the customer support and customer success space today. In addition, we will go over changes to expect in the upcoming years.

Influential Women in CX: Irit Eizips on Customer Support and the Rise of the Portfolio Success Manager - Squelch Along The Lines, Training Materials, Email Campaign, Use Case, Customer Support, Book Recommendations, Scale, Management, Success

Customer Support 2.0 and the Rise of the Portfolio Success Manager

Read about the latest trends in customer support and success by exploring the concept of the portfolio success manager with Irit Eizips.

 Check out this handy infographic below to see the major differences the two disciplines encompass. Achieve Success, Customer Support, Digital Marketing, Infographic, Blog, Successful People, Customer Service, Infographics, Blogging

[Infographic] Customer Success vs. Customer Support

Two terms often used in similar contexts, but the roles they define could not be any more different. Check out this handy infographic to see the major differences the two disciplines encompass.

When your SaaS application goes down, the responsibility of Customer Success is to save face and mitigate the damages for customer relationships and retention. On The Issues, Political Science, Up And Running, Customer Experience, Over The Years, Helpful Hints, Digital Marketing, Told You So, Handle

What's The Best Way To Handle Software Outages?

When your SaaS application goes down, the responsibility of Customer Success is to save face and mitigate the damages for customer relationships and retention.

SEO has become a popular topic among marketing pros. If you have been directed to investigate SEO or have decided to quell your curiosity, you have found a great resource in this article. Knowledge Management, Seo Tips, Blogger Tips, Search Engine Optimization, Customer Support, Console, Base, Create, Customer Service

Quick Tips to Build a Smart Knowledge Base

A knowledge base has the power to greatly improve the user experience. It's practically the best solution for customer support, employee collaboration, and coordination with other business processes.